The hospitality business is a unique business – on that can’t really be compared to another business as there are so many features that are unique to the industry. Perhaps for this reason it has taken a long time for system analysts to come up with an innovative solution that combines human resource, finance, supply chain management, accounting, and many other departments into one management coordination scheme. But they’ve done it: the ERP and PMS, first introduced in the 90s, has finally penetrated the hospitality sector and made a great impact. Hotel management has become much smoother and more efficient. That being said, are you planning to choose a hotel management system? Here are the top aspects to look for.

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Exactly what is a hotel management system?

Visitors who stay in a hotel – guests who have never been in the hospitality business – often don’t realise that most of the action actually happens behind the scenes; the hotel is a well-organised machine with many departments working together to form an integrated whole. It’s not just a front desk. There’s accounting, quality management, housekeeping, booking and reservations, inventory, kitchen, banquets…The list goes on and on. A hotel management system integrates all of these departments so management gains up-to-date intelligence and is able to keep tight control of all operations.

PMS and ERP

There are two kinds of systems hotels often employ, the property management system (PMS) and enterprise resource planning (ERP). There’s quite a difference between the two. Here the main contrasts:

  • The property management system is the basic – it’s software designed mainly for front desk operations. It’s less effective for complex hotel systems, however.
  • The enterprise resource planning (ERP) system is more comprehensive and offers more integration between different departments. It’s relatively new and lesser known.

What to look for

How should I choose? Here are some hints:

  • Consider the complexity of the hotel and operations that needs simplification
  • Does the software contain business intelligence? Can it generate reports?
  • A hotel cannot afford downtime. Is there technical support available in case something goes wrong or if you need help?

It’s all about performance and efficiency. Nothing will ever replace the smile of the clerk, the front desk official, the hotel manager, and the friendly staff that is always ready to lend a helping hand – but the hoteling software and hotel management system makes the team much more efficient, and this by itself ensures there are smiles all over the place. Thanks to a proper hotel management system, the staff does not need to bother with red tape or burdensome paperwork; it can focus on what it needs to do: making guests feel at home. And that makes all the difference.

SamuelSoftwarehotel management system
The hospitality business is a unique business – on that can’t really be compared to another business as there are so many features that are unique to the industry. Perhaps for this reason it has taken a long time for system analysts to come up with an innovative solution...